Whether it's account setup, payments, betting, or a technical issue, we're here to help.
Select the category that best matches your issue
Everything related to creating a new account, login issues, password resets, and identity verification.
How to deposit and withdraw via bKash, Nagad, and other methods — including processing times and troubleshooting common issues.
Rules and guidance for Sports Betting, Live Casino, slots, and other games.
How to claim and use welcome bonuses, cashback, free bets, and other promotions.
Troubleshooting for Android & iOS app downloads, installation issues, and technical errors.
Everything related to account security, two-factor authentication, updating personal details, and other security matters.
Reach our support team through any channel — we're always ready to help
The fastest way to get help. Click the chat button on any page of the site and a support agent will connect with you within seconds.
Avg. response: 30 secondsFor detailed issues, send us an email. Attaching screenshots and supporting evidence helps us resolve things faster. We typically respond within 2–4 hours.
support@sixeslive.netJoin the official Sixes Live Telegram channel for the latest updates, offers, and important announcements delivered directly to you. Support is also available there.
@sixeslive_officialYou can also reach us on WhatsApp for urgent matters. Write in Bengali and get a reply in Bengali — no language barriers.
Active Hours: 24/7Check whether all services are currently up and running
Which channel to use and when
| Services | Time | Language | Status |
|---|---|---|---|
| Live Chat | 24/7 | Bengali, English | Active |
| Email Support | 24/7 | Bengali, English | Active |
| Telegram | 8:00 AM – 12:00 AM | Bengali | Active |
| 9:00 AM – 11:00 PM | Bengali | Active | |
| Phone Support | 10:00 AM – 8:00 PM | Bengali | Limited |
Troubleshoot on your own — simple step-by-step guides
Log in to your Sixes Live account. Look for the "Deposit" button in the top menu and click on it.
Choose your preferred payment method from bKash, Nagad, or other available options. bKash is the most popular and fastest.
Enter the amount you wish to deposit. The minimum deposit is ৳500. Confirm the amount and click the "Next" button.
Complete the transaction using your bKash PIN. Your Sixes Live account balance is usually updated within 1–2 minutes.
Log in and click on "Withdrawal" from the account menu. If your KYC is already complete, you can proceed straight away.
Enter your bKash or Nagad number and the amount you wish to withdraw. The minimum withdrawal is ৳500.
Verify that all details are correct, then click the "Request Withdrawal" button.
On average, funds reach your bKash or Nagad account within 15–30 minutes. During peak hours, it may take up to 2 hours.
Go to the Sixes Live "Register" page. Fill in the form with your phone number and a strong password.
Enter the OTP sent to your phone in the designated field. If you don't receive the code, click "Resend".
Enter your name, date of birth, and address. Please note that account registration is strictly for users aged 18 and above — this is mandatory.
Once your account is active, make a deposit and claim your welcome bonus. Your Sixes Live experience starts now.
When you run into a problem while betting or gaming online, what you need most is reliable, fast support. Sixes Live's Help Centre was built for exactly that reason — so you can get the help you need, anytime and from anywhere.
Our support team consists of experienced Bengali-speaking agents who understand the specific needs of users in Bangladesh. From a stuck bKash payment to app installation trouble — we have a solution for every issue.
"My withdrawal got stuck at 11 PM out of nowhere. I sent a message on chat, an agent connected within 2 minutes, and the issue was fully resolved in under 10 minutes. I was genuinely impressed."
Many users assume that reaching out to support means wasting a lot of time. Sixes Live— it's the complete opposite here. Our live chat average response time is just 30 seconds. Email responses come within 2–4 hours. Even for complex issues, we aim to have everything resolved within 24 hours.
Payment issues are the most common type of complaint. Whether it's a bKash transfer that hasn't reflected in your account, a pending withdrawal request, or a payment sent to the wrong number — our Finance team handles these directly. Most cases are resolved within 30 minutes. If it takes longer for any reason, we'll keep you updated along the way.
Account verification is a common concern for many users. The KYC (Know Your Customer) process is in place purely for your security — it keeps your account safe and helps prevent fraud. Simply submit a photo of your National ID or passport, and verification is typically completed within 1–2 hours.
Our Help Center also provides complete guidance on everything betting-related. Whether you want to know what happens to your bet if a match is cancelled, what to do if your connection drops during live betting, or have any questions about odds changes — our expert team has the answers. Sixes LiveWith --, you'll never be left in the dark on any issue.
Our technical team is always on standby for any technical issues. Page not loading, app crashing, a game cutting out mid-session, or login trouble — send a screenshot via chat and we'll look into it right away. Often, simply clearing your browser cache or updating the app does the trick. If not, we've got you covered.
Responsible gaming is something we take very seriously. If you feel your gaming habits are getting out of hand, reach out to our Help Center. We can help you set temporary or permanent limits on your account. Sixes Live We believe gaming is at its best when it's enjoyable — not stressful.
Our Help Center also has a detailed FAQ section covering the most common questions — you may find your answer there without needing to wait in chat. That said, if anything is still unclear, don't hesitate to reach out to our team directly.
Having the following information ready before contacting support will help us resolve your issue faster:
For the fastest resolution, use live chat. Our agents are online 24 hours a day, 7 days a week.
No Sixes Live representative will ever ask for your password or PIN over the phone or via chat.
If anyone asks you for this information, it's a scam — report it to us immediately.
Answers to the most frequently asked questions, all in one place
The Sixes Live support team is available 24/7 and ready to assist you. Reach us via live chat and get a response in as little as 30 seconds.